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Privacy policy
Legal grounds for using your data
In accordance with the privacy legislation, we must state what 'legal grounds' we have for using your data. We need this information from you because of the contractual agreements between you and Kruizinga.com. These include:
• Orders and quotations
• Deliveries
• Returns
• Exchanges and purchases
• Customer service
• Rental
Orders and quotations
In most cases, we need information from you if you buy a product online, in store or by telephone, so that we can process this purchase in our record-keeping system or if we want to send you a quotation.
Deliveries
In order to deliver your order to the correct address and on the correct date, we need to have your details. We pass these on to our transportation partners to ensure fast and proper handling.
Returns
In order to process your return, we will need your order details. If something has not gone according to plan, you naturally want it to be solved as quickly as possible. More about returns.
Exchanges and purchases
It is possible that you need to exchange something or that we buy something from you. In these cases, we need information from you. For example, when you complete our online purchase form, so that we can process this exchange/purchase in our administration.
Customer service
We are happy to help you with any questions you may have about your order or quotation, help you resolve problems or inform you fully about our products. In order to deal with your question or complaint, we may ask you for your order number, name, e-mail address, telephone number and other information that might make dealing with the issue easier. We will record this information in a note so that you do not have to repeat this the next time. You can call us (0031 88 533 15 55) , e-mail (customerservice@kruizinga.com) us or visit us in Wapenveld.
Rental
As in the case of an order or quotation, we need information from you so that we can process it in our record-keeping system.
Data use for a ‘legitimate interest’
In addition, we are allowed to use your data for a 'legitimate interest'. This means that we want to provide our customers with the best possible, personal service. We will always consider your privacy in doing so. This applies to:
• Asking for a review
• Customer service
• Your visit to Kruizinga.com
• My account
• Newsletters and e-mails
• Personal advice
• Social media
• Security and cameras
Reviews
In order to know whether your order has been carried out satisfactorily, we will send you an e-mail so that you can review the order and/or products. We think it’s important to know what can be improved. Reviews are also added to the products on Kruizinga.com. In this way, we help other customers to decide if they want to order this product from us. If you do not wish to receive any more review requests, you can unsubscribe here.
Your visit to Kruizinga.com
If you use Kruizinga.com or if you click on a product, it is possible that cookies and similar technologies are used. Cookies allow us to track your behaviour, so we can see which pages and products are most frequently viewed. We track search terms and see which products have been ordered. This information also allows us to show ads based on your interests, to personalise your e-mails and enable sharing on social media. If you want to know more about cookies or change your settings, please take a look at our cookie policy.
My account
In your account, we keep data on previous orders, quotations, returns, e-mail preferences as well as personal data. This is handy as you don't need to enter this information every time. We also include this information on the invoice and take the delivery address from this information. You will not be able to change the invoice afterwards. We may also use your telephone number to keep you updated about the progress of your order or to request missing information from you. If we are not sure about something, we will give you a call. In some cases, it is possible that our carrier needs to call you to arrange the delivery with you. This is not something we need to be involved with. This saves both of us time and ensures a fast delivery! We will not call you without a valid reason.
Your password will be saved according to a secret code. This code is so secret, that even we can't see what your password is. The code verifies whether the password you enter when you log in is correct. If you have problems logging in, or if you can't work it out, please contact our customer service!
Newsletters and e-mails
We will send you different types of e-mails. You will receive e-mails in response to your order, for example, information about the order, a review request or questions on product satisfaction. You can also subscribe to our newsletters. You will receive an e-mail with the latest news and offers no more than twice a week. We will not send the newsletter without your consent. If you don't want to receive any further newsletters, it’s easy to unsubscribe. This can be done via the link at the bottom of the e-mail, via My Account or via customer service.
Personal advice
When you visit Kruizinga.com, we will recognise you as a unique visitor and keep a record of your behaviour on our website. Your online behaviour could include which pages you visited, which products your viewed or which links you clicked on. This way we can analyse the behaviour on Kruizinga.com and show content that suits your needs. We also use this information to personalise our ads. We will therefore show you as many useful adverts as possible on our website or on the websites of third parties. This way, we won't show you ads that you are not interested in. We also use cookies to provide you with relevant information. If you would rather that we didn't, it’s not a problem. Please take a look at our cookie policy. By removing cookies, we can no longer recognise you as a unique visitor and we can no longer show you personalised ads. However, you may still see general ads. For example, our ad channels may show you ads based on historical data. For more information on how to change this, we recommend that you read the privacy policy of these parties.
Social media
You can communicate with us via Twitter, Facebook and Instagram. We also like it if you watch our videos on YouTube or like us on Facebook. We may show you ads on social media about our offers based on your interests. This is done with cookies. Read more about our cookie policy.
Cameras
Our office is equipped with cameras. This is important to ensure your safety and that of our employees and products. We do not store camera images for longer than 8 weeks, unless there is a reason to do so and we see something suspicious that we need to investigate further or if we need to retain the images for longer because of a legal obligation.
We may also be under a legal obligation to disclose your information, for example, if we suspect fraud or if you have given your consent to the use of your data, such as when you sign up for our newsletter. Of course, we will keep our records up-to-date.